Privacy Policy

Effective Date: May 14, 2025

At EnerHome Consulting Ltd. (“EnerHome”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at https://enerhomeconsulting.ca, use our mobile application, or engage with our energy evaluation services across Alberta, British Columbia, and Ontario.

1. Information We Collect

We collect personal information that you provide to us directly and automatically, including:

Personal Information You Provide:

Full name, email address, phone number, and home address
Property details for energy assessments (e.g., square footage, heating systems)
Appointment requests and service inquiries
Feedback or contact form submissions
Information submitted by contractors through our partner portal

Automatically Collected Information:

IP address and browser type

2. How We Use Your Information

We use your information for the following purposes:

To schedule and deliver home energy evaluations
To submit assessments to Natural Resources Canada (NRCan)
To provide EnerGuide and ENERGY STAR® certifications
To fulfill rebate, grant, and building code requirements
To respond to inquiries and provide customer support
To send service updates, confirmations, and reminders
To improve our website, tools, and mobile application

3. Sharing of Your Information

We do not sell your personal information. We may share it with:

Authorized employees or contractors involved in your energy evaluation
Government and regulatory agencies such as NRCan, as required for certification or rebate eligibility
Third-party service providers (e.g., cloud hosting, scheduling tools, CRM platforms)
Authorities when legally required (e.g., for audits or compliance with building permits)

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. EnerGuide records may be retained for regulatory and quality assurance purposes.

5. Your Rights

You have the right to:

Access or update your personal information
Withdraw consent (subject to legal or regulatory obligations)
Request deletion of your personal data where applicable
Opt out of receiving promotional communications

To exercise your rights, please contact us using the information below.

6. Cookies and Analytics

Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to help us understand visitor behavior and improve your experience. You can disable cookies through your browser settings, but this may affect functionality.

7. Third-Party Links

Our site may link to external websites or services. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before sharing your information.

8. Mobile App Users

If you use the EnerHome mobile application (e.g., as a contractor), we may collect additional usage data and account-related information. This data is used solely for managing leads and service coordination.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our services. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: